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By applying, you agree that FLOX may contact you by email, phone or SMS to assist you with the application process.

Charge scooters and
earn money

Sign up and make money
whilst you sleep

How it works

Become a FLOX Charger

Complete the online form to begin the simple and quick process.

Charge scooters

Collect scooters and charge them at your residence.

Get paid

Earn money whilst you sleep! Get paid automatically for each scooter charged.

Got questions?

Contact Us

Help

How to become a ChargerSLO
Download the app

The FLOX app is available for IOS and Android smart phones. To download the FLOX app, simply click the appropriate link on this website and you’ll automatically be redirected to the download page for your mobile device. You can also search for the FLOX app in both Apple Store and Google Play.

How can I find a FLOX?

The FLOX app shows the locations of all available FLOXES. You can search either by map view or list view. The list view sorts all FLOXES according to distance from your location; nearest first of course.

How do I commence FLOXING?

To have the freedom to ride, you must set up your account by verifying your mobile phone number via an SMS code. Don't forget to complete your registration in "MY PROFILE" to receive €3 free credit.

You must also setup a payment method by simply registering your chosen debit or credit card or selecting Apple Pay.

Once the above steps have been completed, simply press the "RIDE" button and scan the QR code on the FLOX using your phone’s camera to commence the rental process. It really is as easy as pie!

How do I end FLOXING?

Once you have found a responsible parking spot, press "END RIDE". The app will guide you step-by-step through the process. Again, it’s easy peasy lemon squeezy!

Can I park my FLOX without ending the rental period?

Of course you can. When you press END RIDE, you have the option of parking temporarily or ending your ride. Just ensure that you park responsibly before popping into your favourite café. Once you are ready to continue your journey, unlock your FLOX and off you go. As your rental period did not end, you will be charged for the period of parking.

Can I reserve a FLOX?

You know the answer….of course you can! You can reserve any available FLOX for 15 minutes, free of charge. You may cancel your reservation within the 15 minute period free of charge, although why would you?

Can I rent more than one FLOX at a time?

Unfortunately not. Each account can rent only one FLOX at a time.

When can I FLOX?

You can commence a rental period at any time between 07:00 and 22:00. You may return a FLOX at any time. However, we do not recommend FLOXING after 22:00. A FLOX also needs to get a good night’s sleep so that it is energised and ready to give you the freedom to ride the next day.

How long can I rent a FLOX for?

You may rent a FLOX for up to 24 hours.

Payments
How much does it cost to FLOX?

Riders pay a small fixed charge for unlocking the FLOX plus an ongoing charge for each minute of rental. All rental costs are rounded up to the next minute. Please refer to our Pricing Policy to get details of the exact charges applicable in your city.

How do I pay for FLOXING?

Simply register your credit or debit card details (or choose Apple Pay) in our app. Your selected payment method will be debited with the cost of each rental after you end your ride.

You can keep track of the costs being incurred during the rental period on your Dashboard and your final cost will be displaced in Ride Summary and Ride History.

Does FLOX keep a record of my credit or dedit card details?

Absolutely NOT! FLOX uses SafeCharge, a licensed PCI compliant 3rd party payment processing gateway, for processing all payments. FLOX does not hold, record or maintain your payment card details.

Which payment cards can I use?

FLOX accepts Mastercard, VISA and Maestro. You can also pay using Apple Pay.

Are there any other costs?

You may have to pay additional costs for incidences including keeping the FLOX for more than 24 hours, a lost or stolen FLOX and damage caused to the FLOX, other than regular wear & tear. Please read the FLOX User Agreement & Terms of Rental for full details before commencing your rental.

What if I have a billing enquiry?

If you have any queries regarding any charges applied by FLOX to your credit or debit card, please contact us or submit an enquiry using the in-app "HELP" feature and we will investigate the matter for you.

Promo Codes
Downloading the app

The FLOX app is available for IOS and Android smart phones. To download the FLOX app, simply click the appropriate link on this website and you’ll automatically be redirected to the download page for your mobile device. You can also search for the FLOX app in both Apple Store and Google Play.

Downloading the app

The FLOX app is available for IOS and Android smart phones. To download the FLOX app, simply click the appropriate link on this website and you’ll automatically be redirected to the download page for your mobile device. You can also search for the FLOX app in both Apple Store and Google Play.

Downloading the app

The FLOX app is available for IOS and Android smart phones. To download the FLOX app, simply click the appropriate link on this website and you’ll automatically be redirected to the download page for your mobile device. You can also search for the FLOX app in both Apple Store and Google Play.

Safety and Road Regulations
How old must I be to FLOX?

You must be at least 18 years old in order to be a FLOX Rider.

Do I need to wear a helmet?

We are committed to your safety and wellbeing. This is why we always advise on wearing a helmet when FLOXING. However, please carefully read the FAQ's for regulatory information relating to your country.

Should I check my FLOX before riding?

We strongly advise you to check the condition of the FLOX before commencing your rental. This is for your safety as well as the wellbeing of our beloved FLOX.

In particular, you should inspect the condition of the wheels, the safe operation of brakes and lights, the overall condition of the frame and platform, any visual sign of damage or excessive wear and any other mechanical problem.

You can also end your rental within the first minute, free of charge, should you notice any issues after commencing your rental. If you do not return your FLOX within this timeframe, you will be charged for the entire period of rental.

Where can I ride my FLOX?

There are restrictions on where you can ride your FLOX. These vary from country to country. Please carefully read the FAQ's for information relating to your country.

Are there any speed restrictions?

Speed restrictions may apply and are dependent on national and locals regulations. Please carefully read the FAQ's for information relating to your country.

Other considerations

Please carefully read our User Agreement before agreeing to rent a FLOX. Below is a list of some of the points which we wish to bring to your initial attention:

Do not ride a FLOX while carrying any object that will impede your ability to operate your FLOX safely.

Do not use your mobile phone, portable music player or other devoice that may distract you from safely operating your FLOX.

Do not use your FLOX for racing, off-terrain riding, stunt or trick riding. Do not use the FLOX through water (beyond normal urban riding), in prohibited or illegal locations or in a manner that would be considered to cause nuisance to others.

Do not ride a FLOX while under the influence of alcohol, drugs, medication or other substance that may impair your ability to safely operate your FLOX.

You must not carry a second person or child on a FLOX.

You must not exceed the maximum weight limit (100kg).

Always follow local traffic laws and regulations.

Do not ride your FLOX if you determine that the environmental conditions (such as rain, snow, ice etc.) make it dangerous to operate the FLOX.

Apply the electronic brake and/or foot brake to slow down or stop.

Be careful of obstructions on the riding surface.

Use appropriate hand signals to indicate if you are turning or stopping to inform others around you of your intended actions.

Immediately stop your FLOX if you notice any issues with its condition and report the problem using the in-app feature.

Problems with my FLOX
Damaged FLOX

Should you notice an issue with your FLOX, please report the issue within the app by tapping the reporting "!" icon. Tab on the "Damaged Scooter" option and kindly report your feedback. Alternatively, you may send us details of any issues by contacting us or submitting an enquiry using the in-app "HELP" feature.

Improperly parked FLOX

Should you notice an improperly parked FLOX, please report the issue within the app by tapping the reporting “!” icon. Tab on the "Improper Parking" option and kindly report your feedback. Alternatively, you may send us details of any issues by contacting us or submitting an enquiry using the in-app "HELP" feature.

Missing FLOX

Should you notice an improperly parked FLOX, please report the issue within the app by tapping the reporting “!” icon. Tab on the "Improper Parking" option and kindly report your feedback. Alternatively, you may send us details of any issues by contacting us or submitting an enquiry using the in-app "HELP" feature.

Reporting an incident

If you are involved in, or witness, an incident involving one of our FLOXES or a beloved FLOX Rider, please immediately contact the local authorities to report the matter.

Once any and all dangers or threats have been mitigated, please immediately report the issue to us by calling us on +XXXXXXXXX, contacting us or submitting an enquiry using the in-app "HELP" feature. Our Support Team will attend to your matter in the first instance.

Complaint & feedback

We are very appereciative and welcome all feedback. If you wish to get in contact us with us, please do so by contacting us or submitting an enquiry using the in-app "HELP" feature. Our Support Team will attend to your matter in the first instance.

Privacy
Why does the FLOX app require my GPS location?

FLOX helps you to get where you want to go. This means that the we require access to your GPS location services whilst you are using the app in order to provide you with details of the nearby scooters. Please refer to our Privacy Policy for further details.

How does FLOX track my ride?

Each FLOX is equipped with a built in GPS tracker, which provides us with real time tracking data during your rental period. Please refer to our Privacy Policy for further details.

Why does FLOX need access to my camera?

In order to commence rental, the app will require you to scan the QR code located on the FLOX using your phone’s camera.

The app also requires you to submit photos of the parked (and locked) FLOX when ending your rental period. This is to ensure that your FLOX has been returned correctly.

GDPR

FLOX takes the protection of user data seriously. Please refer to our Privacy Policy for further details.

Legals
User Agreement

We strongly advise you to read the User Agreement carefully before commencing your rental.

Privacy Policy

Please read the Privacy Policy for full details.

Pricing

Please refer to PRICING for details of the tariffs applicable in your city.

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